Returns & Refunds

Damaged, Wrong, or Defective Items

If your order arrives damaged, you receive the wrong item, or something's genuinely wrong with a product, email us within 14 days of delivery with your order number and a photo. A team member follows up personally to arrange a replacement or refund — no need to send anything back first.

Skin Reactions

Everyone's skin is different, and a reaction to a natural ingredient isn't the same as a defective product. If a product doesn't agree with your skin, discontinue use and reach out — we're happy to help you find a better fit, but a reaction on its own isn't grounds for a refund. See our Safety / Disclaimer page for more on spot-testing before full use.

Change of Mind

Because every product is handmade in small batches and is a personal-care item, we can't accept returns or exchanges for a simple change of mind once an order has shipped. If you haven't received a shipping confirmation yet, email us right away and we'll do our best to catch it before it goes out.

Cancellations

Bar soaps cure for 8 weeks before they're ready, so some orders are made to order rather than pulled from ready stock. If you need to cancel, reach out as soon as possible — we can cancel anything that hasn't started production or shipped yet, no questions asked.

How Refunds Work

Approved refunds go back to your original payment method. Card and PayPal refunds typically show up within 5 to 10 business days, depending on your bank. Zelle refunds are sent manually and confirmed with you directly.

Get in Touch

Email info@fvrhrt.com or call 540.836.0564, Monday to Friday, 9am to 4pm. See our Shipping Policy for processing times and delivery issues.